Some users report they cannot get past the 'Loading profile' message before Outlook crashes. Others report Outlook opens for a few seconds, then crashes. I have checked the event viewer on a few systems so far and this is the common message across all of them (Event ID 1000). Faulting application name: OUTLOOK.EXE, version: 16.0.6. MSO.DLL - Download and Fix DLL Errors. Last Updated: Time to Read: 3-5 minutes MSO.DLL is considered a type of Microsoft Office 2010 component file. It is most-commonly used in Microsoft Office 2010 developed by Microsoft.It uses the DLL file extension and is considered a Win64 DLL (Dynamic link library) file. MSO.DLL was first released for Windows 10 Operating System on. In our case we do not have any output row so we are returning the below rowset using the below code. QueryRows Call is coming with input parameter lRowCount = 60 and ulFlags = 0. After returning from the below code control goes back to Outlook and after that MSO.dll is crashing. Can someone please help me to understand why that crash is happening. Saw that the MSO.DLL was the problem child, so I am running Windows 8.1 Pro and am having an issue with Word/Excel 2013 crashing. The program opens fine and I can get a black document to open, but when I click on the 'file'.

Outlook Mso.dll Crash

Microsoft Outlook is immediately crashing worldwide when users start the application, with 0xc0000005 errors displayed in the Windows Event Viewer. These crashes started occurring over the last.

Two are three times a week Outlook crashes when sending email with the following error
Log Name: Application
Source: Application Error
Date: 15/01/2015 10:00:58
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: ********.***.local
Description:
Faulting application name: OUTLOOK.EXE, version: 15.0.4667.1000, time stamp: 0x543d3698
Faulting module name: mso.dll, version: 15.0.4675.1002, time stamp: 0x5474349b
Exception code: 0xc0000602
Fault offset: 0x011b1687
Faulting process id: 0x11dc
Faulting application start time: 0x01d030a6e4aa1ee7
Faulting application path: C:Program Files (x86)Microsoft OfficeOffice15OUTLOOK.EXE
Faulting module path: C:Program Files (x86)Common FilesMicrosoft SharedOffice15mso.dll
Report Id: 66ad29a2-9c9d-11e4-b53c-082e5f1727fc
Event Xml:
<Event xmlns
<System>
<Provider Name='Application Error' />
<EventID Qualifiers='0'>1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime='2015-01-15T10:00:58.000000000Z' />
<EventRecordID>10015</EventRecordID>
<Channel>Application</Channel>
<Computer>Events-HP8200.ICI.local</Computer>
<Security />
</System>
<EventData>
<Data>OUTLOOK.EXE</Data>
<Data>15.0.4667.1000</Data>
<Data>543d3698</Data>
<Data>mso.dll</Data>
<Data>15.0.4675.1002</Data>
<Data>5474349b</Data>
<Data>c0000602</Data>
<Data>011b1687</Data>
<Data>11dc</Data>
<Data>01d030a6e4aa1ee7</Data>
<Data>C:Program Files (x86)Microsoft OfficeOffice15OUTLOOK.EXE</Data>
<Data>C:Program Files (x86)Common FilesMicrosoft SharedOffice15mso.dll</Data>
<Data>66ad29a2-9c9d-11e4-b53c-082e5f1727fc</Data>
</EventData>
</Event>
Any clues on a fix?

Hi,
Thanks for your question.
This issue might occurs due to lots of reasons. Do you have a virus scanner installed which integrates itself with Outlook? If yes, please try to disable it, and then try again. You might opt to uninstall the virus scanner temporarily to make
sure it will not interfere the testing.
Also, lots of Office crash issues are caused by third-party add-ins. You might want to have a check and see if you have any integrated with your Outlook client which might cause the issue.
Since the issue occurs randomly ('Two are three times a week'), Office
Safe Mode will not be effective here, just manually disable all third-party add-ins in Outlook FILE>Options>Ass-Ins, use outlook for a period of time, then verify result.
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Similar Messages

The system is a Windows 8.1 Pro x64, the Office installation is Office Home & Business 2013 32.
repeatedly the Outlook will crash after entering a contact email address when entering content into the subject line. Often it will crash when any attempt is made to enter content into the body.
All add-ins have been disabled.
If started in Safe mode, Outlook is able to send mail.
The error message in the event log is;
Faulting application name: OUTLOOK.EXE, version: 15.0.4551.1511, time stamp: 0x52947f7f
Faulting module name: MSVCR100.dll, version: 10.0.40219.1, time stamp: 0x4d5f0c22
Exception code: 0xc0000005
Fault offset: 0x0003c558
Faulting process id: 0xeec
Faulting application start time: 0x01cf23061492ec78
Faulting application path: C:Program FilesMicrosoft Office 15rootoffice15OUTLOOK.EXE
Faulting module path: C:Program FilesMicrosoft Office 15rootoffice15MSVCR100.dll
Report Id: 693a0ed9-8ef9-11e3-be9f-b4b67633f44a
Faulting package full name:
Faulting package-relative application ID:
A capture of the add-ins dialog when Outlook is started in normal mode is shown below.
I have run scanpst on the local pst files and performed repairs.
I also disabled the use of auto-complete.
Nothing has worked.
Please provide some new suggestions.
Thx - Eli
Hi,
Since this issue doesn't occur when using Outlook in Safe Mode and it's not add-ins related, I suspect the NormalEmail.dotm is corrupted in your case.
NormalEmail.dotm is the default template that opens when creating a new mail message. When you start Outlook in Safe Mode, it is not loaded.
Please go to the following location:
C:Users<username>AppDataRoamingMicrosoftTemplates
Find the NormalEmail.dotm file, rename it to '.old'. Outlook then will create a new one, check if this issue persist with the new NormalEmail.dotm file.
Regards,
Melon Chen
TechNet Community Support
Hi.
Big problem. When i write in to my Send . and target a Contact. name, lastname (email)
And press send and Outlook crashes. But if i delete the Contact and make a new one with the same infomation it works!
But i have 25 127 Contact and dont want to do it all again.
Help?
Hi,
I would suggest to try the following things:
1. Disable all the add-ins in Outlook.
2. Start Outlook in Safe mode by using the following command-line switch:
Outlook.exe /safe
3. Clear the clear the auto-complete list:
http://www.slipstick.com/outlook/suggested-contacts-and-auto-complete-lists/
4. Export all the contacts to an Outlook data file and then remove the contact items. Import all the contacts back to Outlook:
http://office.microsoft.com/en-001/outlook-help/export-items-to-an-outlook-data-file-pst-HA102809683.aspx
http://office.microsoft.com/en-001/outlook-help/import-outlook-items-from-an-outlook-data-file-pst-HA102919679.aspx
Best regards,
Rex Zhang
TechNet Community Support
I have a user who uses her Outlook 2013 calendar extensively, mainly to note for herself when she has spoken to a customer, and creating appointments for when she needs to speak to them again. (This is outside of our policy to note the contact in
MS CRM.) She can have scores of such Calendar items each day.
When seraching for these appointments in her Calendar, s

Outlook Mso Dll Crash